Beast of Traal

My post on March 11th was a minor rant on Airtel’s customer care – or the extreme lack of it. It was a simple issue of me not able to dial into a number – 0008004401625 – through Airtel’s landline or mobile. I placed a complaint way back on 11th and have placed several complaints [...]

Really, really dig these 2 posts that talk more on this phenomenon called ’social media expert’…one by Lisa Hoffman and another by Mack Collier. Mack’s scenario in the first few paragraphs is so bang on the point. But, the question remains – what should a client buy?

The consultant who has a fairly successful personal blog/ [...]

Some interesting results this time! The most glaring one is the reduction in internet users, though JuxtConsult seems to be going ga-ga over other criteria to show that there is indeed a growth (’daily users’). The sample size for the study, though decently adequate, is still a moot point.

‘All’ internet users down at 47 million [...]

Airtel seems to have bucked under angry user voices on the net (and on email)…but only partially. The earlier broadband plans have been replaced with a new set of plans with higher transfer limits, but FUP is here to stay (past rants – one, two and three)! Here’s a glance of the broadband plans available [...]

Note: I’m privy to certain information disclosed partially in this post and I’m not liberty to reveal them fully. But, as you read this post, you’d realize that what I have shared is more than enough to deal with the specific issue cited.
As a start-up, CommonFloor has a fairly interesting model. I’m not discussing [...]

I. Hate. Standard Chartered Bank. I had HUGE trouble with Standard Chartered Bank with my home loan. I used to call their customer service numbers, only to be put on hold, endlessly playing their idiotic theme music and a ‘your call is important to us’ quip, and finally, when I do get a human to [...]

The medianama story on Airtel’s disastrous Fair Use Policy has got Airtel shills to comment with a stock, stale holding statement. It says,
“Fair Usage policy is an internationally accepted norm among the global broadband operators. We have observed that few of our customers have been using an excessive amount of bandwidth, thus impairing the browsing [...]

Here’s today’s dose of anti-Airtel rant! Hope you have some fun at this post’s expense!
This is the content of the letter I got from Airtel – I’m sure its a generic template with just the plan name changed.
And here’s what it really means, in plan English – that is, in case they had a brain [...]

Airtel says: After a user crosses a mythical threshold, because he/ she has just used his internet beyond reasonable (in Airtel’s eyes) usage, his/ her unlimited plan’s broadband speed would be curtailed/ halved/ reduced for the rest of the billing period. He/ she will – of course – continue to pay the same monthly fee [...]

My mail to Airtel after I got the ’speed rationalization’ letter from them, today. If Facebook can make a mistake, learn and revert a policy, why can’t Airtel?
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As a long time and loyal customer of Airtel, I’m disgusted to see this letter about speed rationalization. I do not want Airtel to tell me how to [...]